Privacy Policy

Last updated: 2026-03-15

At WinVideo, we take your privacy seriously. This policy explains how we collect, use, and protect your information.

Information We Collect

  • Account information (name, email)
  • Video generation prompts and inputs
  • Generated video content
  • Usage data and analytics

How We Use Your Data

  • Provide video generation services
  • Improve our AI models
  • Process payments and manage credits
  • Send service-related communications

Data Security

We use industry-standard encryption and security measures to protect your data. Your videos are stored securely and accessible only by you.

Third-Party Processors

To provide our services, we may engage third-party service providers who process data on our behalf. These providers may include:

  • Payment processors: For billing, fraud prevention, and transaction processing (e.g., Creem, Stripe, if applicable)
  • Email delivery providers: For sending transactional emails and account notifications (e.g., Resend, if applicable)
  • Hosting and CDN providers: To serve the website and ensure fast content delivery (e.g., Vercel, Cloudflare, if applicable)
  • Storage providers: To store generated videos and user assets (e.g., Cloudflare R2, if applicable)
  • Analytics providers: To analyze usage patterns and improve our service (e.g., Google Analytics, Plausible, if applicable)
  • AI service providers: To power video generation capabilities (e.g., Evolink, Kie, Wan 2.6, if applicable)

These third parties are contractually obligated to protect your data and may only use it to provide services to us. We do not sell your personal data to third parties.

Data Retention

We retain your data for different periods depending on the purpose:

  • Account and billing records: Retained as required for legal, tax, and accounting purposes
  • Video generation history and logs: Retained for a limited period (typically 30–90 days) for debugging, security, and service improvement
  • Generated videos: Stored until you delete them or your account is closed, subject to our storage policies

Upon your request to delete your account, we will delete or anonymize your personal data within a reasonable timeframe (typically within 30 days), except where we are legally required to retain certain records.

Your Rights

  • Access your data
  • Delete your account and data
  • Export your content
  • Opt-out of communications

AI Content Safety

Our platform is powered by AI models (including Wan 2.6 and others). To ensure safe and responsible use:

  • Prohibited Content: We prohibit generation of NSFW, violent, hate speech, illegal, or infringing content. See our Terms of Service for details.
  • User Responsibility: You are solely responsible for all content you input and the videos you generate. You confirm that your inputs comply with these policies.
  • Platform Rights: We reserve the right to refuse, limit, remove, or delete any content at any time. We may suspend or terminate accounts that violate these policies.
  • Content Review: We employ automated and manual content review systems. Illegal content may be reported to authorities.
  • No Training on User Data: We do not use your prompts or generated videos to train our AI models without your explicit consent.

If you encounter content that violates our policies, please report it to our support team.

Contact

For privacy-related questions, contact us at support@aiwin2.org

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